Returns/Cancellations – Ellis Mercantile Boutique, Inc.

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Returns/Cancellations

RETURNS:

Policy Effective Date: 1/1/2025

  • Clothing and shoes can be returned within 14 days of purchase for STORE CREDIT that does not expire until 5 years after the date it is issued. You MUST have a receipt and the tags MUST be attached to the item. If your item was ordered online and shipped to you, the 14 days starts the day the order was delivered.
  • Items must be unworn, unwashed and in the same condition that you received it.  We cannot make exchanges on items that are damaged or shrink in the laundering process. We advise that you take note of the care tags in all items before washing them. Shoes MUST be in original box WITH lid. They MUST be shipped in packaging so the shipping label is NOT stuck to the shoe box! If items are returned worn, with a heavy odor such as smoke, with makeup or deodorant on them, with pet hair on them, damaged or beyond the 14 day return period, we have the right to refuse to issue a store credit and you will be invoiced for shipping to have the items returned to you.
  • Items that are NOT clothing or shoes are ALL SALES FINAL.
  • There are certain sales that we run where all sales are final due to the deep discounts. We will make sure it is advertised as ALL SALES FINAL, if that is the case.
  • Items in our clearance section are ALL SALES FINAL.
  • You may bring your items to the store to exchange or send them back to us at 16450 State Hwy 31 W, Tyler TX 75709.
  • Due to high volume of orders, we do not offer exchanges. Once your return has been received you will receive a gift card to the email on file. This gift card will be valid for 5 years from the date it is issued.
  • If you complete your payment with Sezzle and issue a return, you will still be responsible for your payments.
  • If you purchase a holiday printed item it is not eligible for return or exchange after 15 days PRIOR to the particular holiday.

CANCELLATIONS:

If you place an order and decide that you need it to be cancelled, you will need to email us BEFORE your order has been fulfilled. Please note that an email does not automatically mean your order will be cancelled. Our shipping department moves quick and if the order is shipped before the email is read, we will not be able to cancel it at that point. You will be charged a 20% cancellation fee and the remainder will be issued to the payment method on the order. If you would like to keep the full amount you paid (without paying the cancellation fee) the balance will be issued to you in the form of a gift card. 

Credit (if applicable):
Once your return is received and inspected, we will send you an email with an Ellis Mercantile gift card that is valid for 5 years from the date it is issued. Returns are processed anywhere from 1-5 business days upon its return. No cash refunds will be given, only store credit. Your shipping costs (to and from you) will not be refundable. If you received FREE SHIPPING and you return items from your order, your refund will be a store credit minus the amount it cost us to ship the item to you. If your item is determined that it is not eligible for exchange, you will be invoiced for shipping to have the items returned to you. If your invoice is not paid within 7 days your invoice will be cancelled and the items will be donated.

Gifts:

If you are returning an item that was purchased as a gift for you please note that our system will only issue refunds to the customer that made the purchase. You will have to reach out to the person who sent the items to you to receive your gift card.